Gordon Barlow — UX Designer

I am the user’s advocate. I listen, empathize, defend, and delight the user by translating their complex, painful experiences into clear, simple, delightful flows they don’t think about… they just use.

Portfolio

1. Enterprise Business and Office Management System — IMOS (localized, agile, affecting 76,079 users worldwide)

Goal:Refresh interface, implement corporate styling, mobile-ready, improve usability, and upgrade JSF pages to Angular JS.

Role:Interaction Experience Designer (interaction/application/interface design; business/functional analysis review and collaboration)

Accomplished:Initiated user research, to plan workflows, gather requirements, and test designs. Worked directly with the product owner, product manager, business analyst, solutions manager, and developers to turn functional requirements into simple, clear, intuitive, interactions and interfaces. Documented icons, interactions, pattern library, Angular JS components, and functional patterns online. Managed UX design implementation and verification across development and QA teams.

2. Enterprise Office Productivity Application — Novell GroupWise (localized, waterfall, affecting 8,003,605 users worldwide)

Goal:Refresh interface, implement corporate branding, and improve usability.

Role:Human Factors Specialist (interaction/application/interface design)

Accomplished:Led 2 desktop, Web, and mobile milestone releases. Initiated user research, to plan workflows, gather requirements, and test designs. Designed the application and connected administrative application’s interactions, interfaces, icons, and colors. Worked directly with product owners, product managers, development directors, development managers, and developers, to turn functional requirements into simple, clear, intuitive, interactions. Documented icons and interactions online, and managed design implementation and verification across development and QA teams.

GroupWise Mobile Solution:Novell had an increasingly shrinking work force and was tasked with expanding GroupWise's deliveryinto the mobile realm for four smartphone operating systems, BlackBerry, Windows Phone, Android, and iOS. I initiated a conversation with the decision makers and explained how Novell could save $498,867.60 annually, reduce maintenance, reuse code, while growing Novell's mobile platform options. The decision makers agreed with my proposal and moved forward with Web applications instead of mobile applications. I matched the styling to iOS 5 (Novell GroupWise's most commonly used mobile OS at the time).

GroupWise Mobile Video:The GroupWise Video highlight my GroupWise design and functionality collaboration, the following video shows the Novell GroupWise Mobile product in more detail:

GroupWise WebAccess Solution:Novell GroupWise WebAccess had a feature request to make it easier to manage downloads attached to an email, the solution enabled the user to select one, some, or all atttachments to download.

GroupWise WebAccess Video:The GroupWise Video highlight my GroupWise design and functionality collaboration, the following video shows the Novell GroupWise WebAccess product in more detail:

GroupWise WebAccess Video:The GroupWise Video highlight my GroupWise design and functionality collaboration, the following video highlights the Novell GroupWise WebAccess 2014 Release:

GroupWise Desktop Solution:Novell GroupWise has superior options and features when it comes to an enterprise office productivity application, yep, in my opinion and countless others, even better than Microsoft's well used Outlook product. In order to maximize the value the user had with GroupWise, a request was made to make it easier for the user to find and use GroupWise options and features. I researched other office applications, products, and solution, which brought me to this solution, a method in which users could find and use the options where and when they needed them. If the user is typing an email, the email options are available to the user, if the user is scheduling an appointment, the appointment options are available to the user. Contextually relevant options, available where and when you need them.

GroupWise Video:The GroupWise Videos highlight my GroupWise design and functionality collaboration, the following video shows the contextually relevant options in the Novell GroupWise product:

Endorsements for this product:

“I worked with Gordon for three years on various projects. I was the project manager and Gordon was the User Experience (UX) lead on those projects.
Gordon did a great job in helping us improve the look-and-feel and user-interaction for products that have millions of end-users. Gordon is talented, deadline-conscious, and a very fun and pleasing person to work with. I enjoyed our association immensely.” – Tom Urquhart, Project Manager, Novell, Inc.

“Gordon is an exceptional designer with a great eye for detail. He is great to work with and can be counted on to deliver excellent results in a timely manner. I have always been impressed by Gordon's ability to understand the design needs of our products completely and provide great input back to management and engineering to improve the user experience. Gordon would be an excellent asset for any company looking for a top designer that is personable and works well with others.” – Brad Dayley, Consulting Software Engineer, Novell, Inc.

3. Enterprise IT, Administration, and Support Tools — Novell GroupWise (localized, waterfall, affecting 8,013,722 users worldwide)

Goal:Simplify, design, and develop, from the ground up, and based on previous functionality, a corporate branded, new, mobile-ready, Web application.

Role:Human Factors Specialist (interaction/application/interface design)

Accomplished:Initiated user research, to plan workflows, gather requirements, and test designs. Collaborated and consulted with product owners, product managers, development directors, development managers, developers, and email administrators, on workflows and requirements. Designed a dual object/action navigation, interfaces, interactions, and icons into a mobile-ready Web application which enabled users to connect, manage, and administrate GroupWise from anywhere, and on any HTML enabled device. Documented icons and interactions online, and managed design implementation and verification across development and QA teams.

GroupWise Administration Mobile Solution:Novell GroupWise administration is more cost-effective to run than Microsoft Exchange. A request was made to update the administraion tool from a desktop application to a mobile application. I researched, designed, developed, improved, streamlined, and managed the conversion from ConsoleOne to a new GroupWise administration web application for 10,117 administrators. I thoroughly enjoyed the process, as I collaborated and consulted with product owners, product managers, development directors, development managers, developers, and email administrators, on workflows and requirements. I designed a dual object/action navigation, interfaces, interactions, and icons into a mobile-ready web application which enabled users to connect, manage, and administrate GroupWise from anywhere, and on any HTML enabled device. This is the productRajesh Anandalai is referring to in his endorsement of me and my work.One of the highlights I took joy in was simplifying a complex linking navigation feature that was found across multiple interfaces and navigations and converting it into one interface, enabling the user to follow visually the server types, source, destinations, inbound linking, outbound linking, and connections types. This is the productDaniel Christensen is referring to in his endorsement of me and my work.

GroupWise Administration Mobile Video:The GroupWise Videos highlight my GroupWise design and functionality collaboration, the following video shows the GroupWise 2012 Administration Tool:

Endorsements for this product:

“Gordon is a passionate designer. I am amazed by his ability to jump between projects and contribute in a significant manner. Gordon has helped me in building good UI solutions and I would recommend Gordon for any UX position.” – Rajesh Anandalai, Software Engineer, Novell, Inc.

“Gordon has this incredible ability to step back from a specific UX interaction and consider the entire context of the interaction to propose the best solution to the problem. Whereas certain designers are content to just tweak colors and pixels, Gordon likes to ask, ‘Why is the user here?’, ‘What are they trying to do?’, and ‘How can we make it easier or more natural for the user?’ As an engineer, Gordon's approach would sometimes force me to rethink (and even re-code) certain interactions but it always lead to a better experience for the user.” – Daniel Christensen, Software Engineer, Novell, Inc.

4. Enterprise IT, Administration, and Support Tools — Novell ZENworks (affecting over 10,000,000 users worldwide)

Goal:Prototype mobile-ready device management Web application.

Role:Human Factors Specialist (interaction/application/interface design)

Accomplished:Worked with developers, designers, and product and project managers to prototype a mobile-ready Web application, enabling administrators to connect, manage, and administrate ZENworks from anywhere, and on any HTML enabled device.Researched, designed, and developed a responsive-designed ZENworks mobile management prototype that locates, wipes, and removes a user’s device from any web enabled device.

GroupWise ZENworks Mobile Solution:Novell ZENworks tracks, manages, and protects an organization’s client devices and applications. A request was made to prototype a mobile management solution. I designed, and developed a Web application prototype, complete with a tutorial to minimize training, and inform new users what each action will do so the users are comfortable using the application.

5. Enterprise Franchise Web Application SoftwareFive Star Franchises,Five Star Painting (Pinturas),Five Star Holiday Decor (agile, SAAS/software as a service)

Goal:Maintain and improve marketing Websites, and franchise Web applications.

Role:User Interface Engineer (application/interface design and development)

Accomplished:Implemented the Portuguese translation of Five Star Painting (Pinturas) for the Brazilian market. Architected the marketing Websites and franchise Web applications to minimize work load and maintenance, and maintain Search Engine Optimization (SEO) by using PHP and templating standards.

Endorsements for this project:

“Gordon is a very thorough, passionate, and creative designer, and a pristine programmer. We only had him for a short time, but we would take him back in a heartbeat if we could afford his skill level. Not only is he a very pleasant, friendly person to work with, but he is also undoubtedly an integral asset to any team. I already know that he excels in Web design, graphic design, and Web programming, but I also whole–heartedly believe that he would succeed at absolutely anything he set his mind to.” – Mikelle Despain, Assistant Marketing Director, Five Star Franchises

6. Enterprise Vehicle Diagnostics Software — Service Repair Solutions (SRS) - includes Mobile Productivity Inc (MPi) Identifix, DirectHit, International Automotive Technicians Network (iATN) and AutoPoint

Goal:Train, transition, and prepare desktop developers into Web application developers.

Role:User Interface Engineer / HTML, JavaScript, CSS Expert

Accomplished:Transitioned, trained, and mentored international desktop development teams into Web application development teams, by training them in CSS, JavaScript, and HTML via training and intranet documentation of W3C standards browser compliance across IE 6-8, Chrome, Firefox, and Safari browsers.

Endorsements for this project:

“Gordon is a user experience expert! He understands what it takes to manage business, technology, and user constraints and elaborate the best user experience in the form of wireframes, mockups, and fully functional html/css prototypes. Gordon has shown an amazing ability to adjust to change and deliver quality UIs and user experiences. I will recommend Gordon to any company and will be more than happy to take a call on his behalf.” – Omar Filippelli, Senior UX Design Manager, Service Repair Solutions (SRS) - includes Mobile Productivity Inc (MPi) Identifix, DirectHit, International Automotive Technicians Network (iATN) and AutoPoint

“Gordon's abilities with Web Design are first rate. His knowledge of HTML, CSS, and JavaScript techniques are some of the best I've seen. He writes very clean and maintainable code, and he makes it a point to follow industry standard best practices. I would recommend Gordon for any Web Design/Development position.” – Donald Livingston, UI Engineer & Web Developer, Service Repair Solutions (SRS) - includes Mobile Productivity Inc (MPi) Identifix, DirectHit, International Automotive Technicians Network (iATN) and AutoPoint

“Working with Gordon has been a truly pleasure...not only because of the expertise he has proved in this short time, but for his good will, hard working and being always in good humor. I look forward to keep working with him for a long time.” – Pablo Benítez Barreto, Service Repair Solutions (SRS) - includes Mobile Productivity Inc (MPi) Identifix, DirectHit, International Automotive Technicians Network (iATN) and AutoPoint

7. Enterprise Post-Construction Warranty-Management and Customer-Service Software System — AxisPointe (agile, SAAS/software as a service)

Goal:Unite five different applications into one cohesive, attractive, intuitive application.

Role:User Interface Engineer (application/interface design and development)

Accomplished:Worked directly with the CEO, the Technology VP, Development Director, and Sales VP to acquire and analyze requirements for our client, Hovnanian Enterprises (a multi-billion dollar, top in housing sales company) who were impressed with the clean, integration of their five disjointed applications into one rebrandable, well-synced product.

AxisPointe Solution:Successfully interfaced five different applications into one cohesive, attractive, intuitive application for a presentation to a nation-wide, multi-billion dollar homebuilder. I worked directly with the CEO, Technology VP, Software Development Director, and Sales VP, to gain and analyze the necessary requirements. I designed and developed a prototype using Photoshop, Flash, HTML and CSS. The prototype enabled users that were previously using multiple interfaces across multiple companies to now use one interface. AxisPointe's client K. Hovnanian (a multi-billion dollar company and one of the top 5 in the housing sales) received it very well, were impressed with the clean look, the integration of all their products, and the ease of use for them, their sales staff, and for their clients.

Endorsements for this project:

“Gordon is an integral part of our application development at AxisPointe. Most designers I have worked with have a good eye for print design, but few have the mindset for UI development. Applications are interactive and need to be useful at delivering information dynamically to it’s end users. This is something Gordon understands well in addition to his design skills. He is a dependable hardworking employee and has added much value to our company.” – Brandon Pack, Vice President of Technology, AxisPointe

“Gordon has a fantastic eye for detail and has always gone the extra mile to ensure that the quality of work he produces is exceptional. He has always asked intelligent questions to understand the problems at hand. Gordon has a great personality and fantastic work ethic, he is easy–going and very easy to work with. He seeks out challenges in order to gain new knowledge and better himself.” – Travis Workman, Senior Software Engineer, AxisPointe

“I have worked with Gordon Barlow for about a half of a year. He has extensive knowledge when it comes to user interfaces and a superlative command of graphic design layout. He has been an essential part of the AxisPointe work force. He strives to improve himself at every angle in order to achieve maximum results on any project. He is hardworking and loyal to the tasks he is given.” – Cortland Johnson, Graphic Designer, AxisPointe

“I do not hesitate in recommending Gordon. He consistently does a fantastic job and has an impressive work ethic. I know of many weekends he sacrificed to make sure things were done right and on time. He is also a great communicator, always letting you know exactly where things are at. When you have a project with a lot of moving parts you want him on your team.” – Fred Chaney, Director, AxisPointe

“Gordon consistently exemplified an outstanding work ethic and willingness to do whatever was required to complete a task. Gordon has a great attitude and works extremely well under tight deadlines. He is an asset to any firm, not only professionally, but also personally by positively influencing a company culture.” – Cameron Stewart, EVP of Corporate Sales, AxisPointe

“Gordon is talented and skilled. He is attentive to detail, understands the nuances of good user–oriented design, and communicates well with all parties involved in order to achieve the desired objectives. His designs are aesthetically pleasing, technically correct, and user–oriented.” – Roberto Mello, Senior Systems Manager and Database Administrator, AxisPointe

“Gordon has been a great employee for AxisPointe, Inc. He is very responsive and gets his projects done in a timely manner while paying attention to detail. As a designer, he has helped to engineer a very inviting and easy to understand graphical interface for our clients and partners.” – Aaron Smith, Director of Client Services, AxisPointe

8. Enterprise Facility Asset-Management Software System — AxisFM (agile, SAAS/software as a service)

Goal:Simplify, design, and develop, from the ground up, and based on previous functionality, a corporate branded, new, mobile-ready, Web application.

Role:User Interface Engineer (application/interface design and development)

Accomplished:Collaborated with product owners, product managers, CEO, and developers to research workflows, gather requirements, and test designs. Researched, collaborated, determined, and designed the UX from the ground up, including screen layouts, interactions, and icons, enabling users to connect, manage, and administrate facilities and assets.

AxisFM Solution:AxisFM was initally built on a software solution that disabled it from moving into Web 2.0 Web application development space. AxisFM needed to take advantage of the newer technologies available and be updated as well. I designed, mocked up, and prototyped, a new rebrandable, Web application that enabled more powerful features, navigations, dashboards etc. to move the AxisFM application into the 21st Century.

Resume Word PDF

Softwise  5/2014 to Present

Moving Desktop Application to Web, Android, and iOS.

I love working here at Softwise, I work at lightning speeds with some of the best developers in the industry. I've never seen products designed and developed as fast or as well as at Softwise.

I do user research, testing, and interviews, as well as product, business, and functional analysis. I design and build the UX directly in Angular 2, Material Design, TypeScript, SCSS, HTML, and NativeScript.

By designing in code, I design with relevant data (no Lorem Ipsum text) with relevant data I increase contextual relevance, with contextual relevance, I can leverage my empathetic nature, my user knowledge, and design a UX based on reality, relevance, and data, rather than conjecture and supposition. I've worked my whole career to design this way, this is beyond 'rapid prototyping', this is designing directly in Angular.

Ivanti  5/2014 to 5/2017

Designing LANDESK’s Systems/Asset/Security/Mobility/Service Management applications and Reporting/Dashboard creation tools

Empathize with users by visiting them in their workplace, interviewing them, understanding their pain points, and testing prototypes with them.

Engage with product owners, UX designers, and developers to develop style guide and UX pattern compliant applications.

Pioneering a query/filter/condition building interaction to allow administrators to create, manage, and publish reports, notifications, and dashboards to company-wide users.

The Church of Jesus Christ of Latter-day Saints via TekSystems  5/2014 to 5/2016

Enterprise Business and Office Management System IMOS (localized, agile, affecting 76,079 users worldwide)

Initiated user research, to plan workflows, gather requirements, and test designs. Worked directly with the product owner, product manager, business analyst, solutions manager, and developers to turn functional requirements into simple, clear, intuitive, interactions and interfaces. Documented icons, interactions, pattern library, Angular JS components, and functional patterns online. Managed UX design implementation and verification across development and QA teams.

Miche and ZAGG via ConsultNet - 1/2014 to 4/2014

E-commerce and Reporting Application (agile, SAAS affecting over 15,512 users)

Novell  10/2010 to 1/2014

Enterprise Office Productivity Application GroupWise (localized, waterfall, affecting 8,003,605 users worldwide)

Led 2 desktop, web, and mobile milestone releases. Initiated user research, to plan workflows, gather requirements, and test designs. Designed the application and connected administrative application’s interactions, interfaces, icons, and colors. Worked directly with product owners, product managers, development directors, development managers, and developers, to turn functional requirements into simple, clear, intuitive, interactions. Documented icons and interactions online, and managed design implementation and verification across development and QA teams.

Enterprise IT, Administration, and Support Tools GroupWise (localized, waterfall, affecting 8,013,722 users worldwide)

Initiated user research, to plan workflows, gather requirements, and test designs. Collaborated and consulted with product owners, product managers, development directors, development managers, developers, and email administrators, on workflows and requirements. Designed a dual object/action navigation, interfaces, interactions, and icons into a mobile-ready web application which enabled users to connect, manage, and administrate GroupWise from anywhere, and on any HTML enabled device. Documented icons and interactions online, and managed design implementation and verification across development and QA teams.

Enterprise IT, Administration, and Support Tools ZENworks (affecting over 10,000,000 users worldwide)

Worked with developers, designers, and product and project managers to prototype a mobile-ready web application, enabling administrators to connect, manage, and administrate ZENworks from anywhere, and on any HTML enabled device.

Five Star Franchises (via GordonBarlow.com)  7/2010 to 10/2010

Designed and developed the navigation, branding, interactions, icons, SEO and maintainability of the corporate and client websites.

SolutionStream  3/2010 to 7/2010

Hospital Kiosk - IHC kiosk application (affecting over 100,000 users)

SRS, MPi, Identifix (DirectHit) iATN, and AutoPoint 6/2009 to 3/2010

Enterprise Vehicle Diagnostics Software

Transitioned, trained, and mentored international desktop development teams into web application development teams, by training them in CSS, JavaScript, and HTML via training and intranet documentation of W3C standards browser compliance across IE 6-8, Chrome, Firefox, and Safari browsers.

AxisPointe and AxisFM 2/2008 to 6/2009

Enterprise Post-Construction Warranty-Management and Customer-Service Software System (agile and SAAS)

Worked directly with the CEO, the Technology VP, Development Director, and Sales VP to acquire and analyze requirements for our client, Hovnanian Enterprises (a multi-billion dollar, top in housing sales company) who were impressed with the clean, integration of their 5 disjointed applications into one rebrandable, well-synced product.

Enterprise Facility Asset-Management Software System AxisFM (agile and SAAS)

Collaborated with product owners, product managers, CEO, and developers to research workflows, gather requirements, and test designs. Researched, collaborated, determined, and designed the UX from the ground up, including screen layouts, interactions, and icons, enabling users to connect, manage, and administrate facilities and assets.

VOLUNTEER:

Coach, mentor, teacher, leader, and tutor in Soccer, Basketball, Scouts, design, art, math, reading, and software.