Gordon Barlow — UX Designer

I am a user advocate. I design, develop, and own the user experience to serve the user best. I enjoy creating solutions and simplifying processes. My creative thinking, honest disposition, and persistent drive to unite all in a common vision shows in the teams I work with and in the results I produce. I take joy in converting complex, difficult experiences into clear, simple flows that users don’t even have to think about—they just use.

Human Factors Specialist (UX Designer and Developer) – Novell – 10/2010 to 1/2014 (3 years 3 months)

Novell is an enterprise software company, specializing in secure on premise products and solutions.

  • Work performed at Novell:
    • Designed and developed for Conferencing, GroupWise, Filr, Vibe, iPrint, Messenger, and ZENworks, affecting over 10 million users and $100,000,000 of product.
    • Discussed, debated, determined, designed, developed, documented, and managed user experiences, user interfaces, prototypes, feature priorities, correct implementation on web, desktop, and mobile, and mentoring in front-end guidelines, and product deliverables.
    • Listened and asked questions to be sure I understood problems, so I could provide solutions in the simplest, clearest, and most efficient manner.
  • Technologies used at Novell:
    • Development: architecture: HTML 5; best practices: clean coding practices, code organization, and W3C compliance; browsers: Internet Explorer 6-11, Chrome, Firefox, Opera, and Safari; mobile design: Android, iOS, RIM, and Windows Phone OS; optimization tools: Firebug, image optimization, virtual machines, and Yslow; scripts: JavaScript, and jQuery; software: Bugzilla; styling: CSS 3 and bitmap transparency mapping.
    • Design: digital: Adobe: Dreamweaver, Fireworks, Illustrator, ImageReady, and Photoshop; best practices: icon/image/graphic organization, sprites management, and styling in CSS over images; Wire Framing: Illustrator and Photoshop.
    • Research: Novell Filr: Box, Dropbox, Google Drive, iCloud, and SkyDrive; Novell GroupWise: Google Gmail, MSN Hotmail, Macintosh Mail, Microsoft Outlook, Mozilla Thunderbird, Novell GroupWise, and Yahoo! Mail; Novell Messenger: Adium, AIM, BBM, eBuddy, Facebook Messenger, FaceTime, GO SMS Pro, Google Chat, Google Hangouts, Hyve, iChat, ICQ, IM+, KakaoTalk, Kik, Line, Macintosh Mail, MSN/Windows Live, Nimbuzz, Novell Messenger, Skype, Trillian, Twitter, Viber, WeChat, What’sApp, and Yahoo! Messenger.
    • Management Tools: documentation: Novell Vibe and websites; Novell: Conferencing, GroupWise, Filr, iPrint, Messenger, Vibe, and ZENworks; office products: Google Apps: Document and Spreadsheet; Apache Open Office: Math and Writer; project management: Microsoft Excel and Novell Vibe.
    • Operating Systems: Linux: SUSE; Macintosh: X; Virtual Machines: VMware; Windows: Vista, 7, and 8.
  • Products I worked on at Novell:
    • GroupWise integrates emails, calendars, contacts, tasks, and documents, making it instrumental to how businesses and people manage their work and life.  Responsible for the user experience of 8,003,605 GroupWise users including the interactions, look and feel for the desktop, web, and mobile of GroupWise, GroupWise Mobility Service, GroupWise Administration, GroupWise Post Office Agent (POA), Message Transfer Agent (MTA), GroupWise Check (GWCheck), Notify, and GroupWise Address Book products and installations. GroupWise is one of Novell's longest standing and most complex products, and the user’s experience is extremely personal, great attention and care was shown to minimize disruptions in user’s workflow and maximize their efficiency and ease of use. Prototyped a revolutionary change in how users get through email more efficiently, clarifying readability, and resolving a recurring problem since the inception of email. Clarified, simplified, and cleaned up the user interfaces by focusing on the content and functions, making it more enjoyable to work with. Designed and developed over 1500 icons for the GroupWise product and sub products.
    • Filr, a secure “Dropbox” like solution is changing how businesses share their files. Filr can manage and share files securely, by on premise cloud hosting solutions. Filr offers a highly collaborative interface across operating systems from desktop, to web, to mobile. Filr enables IT professionals to manage access rights of their company's files and avoid redundancies on the company's hard drives. Designed, detailed, developed, tested, and documented desktop plans, installations, and multiple graphics for the application, server, mobile solutions, mobile assets, and mobile stores. Designed and developed over 100 icons for Filr.
    • Vibe, an interactive web collaboration and file management product that brings teams together by task and project collaboration. Designed, developed, and documented over 100 graphics for Vibe.
    • iPrint, though simple in concept, seems a vital part of work in every corporation, the ability to print from mobile to anywhere — brilliant! Designed, developed, and documented over 100 graphics for iPrint.
    • Messenger, often overlooked, but foundational in corporations. Researched, identified, and documented best messaging practices. Designed, developed, and documented over 100 graphics for Messenger.
    • ZENworks tracks, manages, and protects an organization’s client devices and applications.  It is a complete solution that allows administrators to rest easy at night.
  • Selected projects and accomplishments at Novell:
    • Saved $498,867.60 annually, reduced maintenance, kept costs down, and grew Novell’s mobile platform options.
    • Designed and developed GroupWise mobile, web, and desktop applications for 8,003,605 users.
    • Researched, designed, developed, improved, streamlined, and managed the conversion from ConsoleOne to a new GroupWise administration web application for 10,117 administrators.
    • Increased icon and image delivery efficiency by 657% while maintaining, creating, branding, designing, delivering, cleaning, organizing, identifying unused icons, and improving consistency over 1900 icons, and images for Conferencing, GroupWise, Filr, Vibe, iPrint, Messenger, and ZENworks.
    • Designed, developed, researched, documented, and managed best practices, branding, prototypes, icons, images, and graphics for Conferencing, GroupWise, Filr, Vibe, iPrint, Messenger, and ZENworks.
    • Researched, designed, and developed a responsive-designed ZENworks mobile management prototype that locates, wipes, and removes a user’s device from any web enabled device.

Human Factors Specialist (UX Designer and Developer) – Novell – 10/2010 to 1/2014

Novell® — GroupWise® — iPad

Novell® — GroupWise® — properties (before)

Novell® — GroupWise® — 2012 properties (after)

Novell® — GroupWise® — 2012 Calendar Publishing Host about screen

Novell® — GroupWise® — 2012 login

Novell® — GroupWise® — 2012 styling

Novell® — GroupWise® — 2012 administration tool link configuration

Novell® — GroupWise® — 2012 web access — appointment

Novell® — GroupWise® — 2012 web access — contacts

Novell® — GroupWise® — 2012 web access — calendar

Novell® — GroupWise® — 2012 web access

Novell® — GroupWise® — 2014 calendar

Novell® — GroupWise® — 2014 contacts

Novell® — GroupWise® — 2014 login examples

Novell® — GroupWise® — 2014 mailbox

Novell® — GroupWise® — 2014 personal appointment

Novell® — GroupWise® — 2014 reminder note

Novell® — GroupWise® — 2014 web access appointment

Novell® — GroupWise® — 2014 web access contacts

Novell® — GroupWise® — 2014 web access calendar

Novell® — GroupWise® — 2014 web access

Novell® — GroupWise® — auto complete example

View future simplified mail prototype

Novell® — iPrint — QR code

Novell® — appliance configuration

RECOMMENDATIONS for work at Novell

“Gordon has this incredible ability to step back from a specific UX interaction and consider the entire context of the interaction to propose the best solution to the problem. Whereas certain designers are content to just tweak colors and pixels, Gordon likes to ask, ‘Why is the user here?’, ‘What are they trying to do?’, and ‘How can we make it easier or more natural for the user?’ As an engineer, Gordon's approach would sometimes force me to rethink (and even re-code) certain interactions but it always lead to a better experience for the user.” – Daniel Christensen, Software Engineer, Novell, Inc.

“Gordon is an exceptional designer with a great eye for detail. He is great to work with and can be counted on to deliver excellent results in a timely manner. I have always been impressed by Gordon's ability to understand the design needs of our products completely and provide great input back to management and engineering to improve the user experience. Gordon would be an excellent asset for any company looking for a top designer that is personable and works well with others.” – Brad Dayley, Consulting Software Engineer, Novell, Inc.

“I worked with Gordon for three years on various projects. I was the project manager and Gordon was the User Experience (UX) lead on those projects.

Gordon did a great job in helping us improve the look-and-feel and user-interaction for products that have millions of end-users. Gordon is talented, deadline-conscious, and a very fun and pleasing person to work with. I enjoyed our association immensely.” – Tom Urquhart, Project Manager, Novell, Inc.

“Gordon is a passionate designer. I am amazed by his ability to jump between projects and contribute in a significant manner. Gordon has helped me in building good UI solutions and I would recommend Gordon for any UX position.” – Rajesh Anandalai, Software Engineer, Novell, Inc.